Shipping Policy

Last updated: 3 August 2026

Processing time

Orders are processed and dispatched within 2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Standard delivery takes approximately 4 business days after dispatch. Delivery times are estimates and are not guaranteed; they may be affected by carrier delays, weather, customs processing or peak periods.

Tracking

Every order ships with tracking. You receive a tracking link by email as soon as your parcel is dispatched. If you have not received it within 3 business days of your order, contact us at contact@willshair.com.

Shipping costs

Shipping costs, if any, are calculated and displayed at checkout before payment.

Customs, duties and taxes

For international deliveries, import duties and taxes may be charged by the destination country. These charges are the responsibility of the recipient and are not included in the price paid at checkout.

Incorrect addresses

Please check your shipping address carefully before completing your order. We cannot be held responsible for parcels delivered to an address entered incorrectly. If your order has not yet shipped, contact us and we will correct it.

Lost or delayed parcels

If tracking shows no movement for 10 business days, contact us at contact@willshair.com and we will open an investigation with the carrier. If the parcel is confirmed lost, we send a replacement or issue a full refund.